Synchronous Health is a behavioral telehealth company delivering virtual counseling sessions with Specialists plus Karla® to support Participants between sessions.

MUSC knows how crucial it is to get counseling as soon as possible when you need it, and we’re working with Synchronous Health to bridge the gap for patients.

Specialists are licensed mental health providers. They may be counselors, psychologists, social workers, or therapists.<br>Karla is an app Participants use for support between sessions. Participants download it to their phones to receive prompts and digital coaching that reinforce interventions from their care plan at the time and place they need it most. <br>We call patients in our services Participants. MUSC patients become Synchronous Health Participants when they begin working with one of our Specialists.

Broadly speaking, patients who are appropriate for outpatient care are appropriate for Synchronous Health’s services. In general, if the patient’s level of clinical severity is appropriate for outpatient care, then we can serve them. However, there are some clinical needs that are not well suited to outpatient care. These may include:<br>-Active Suicidal or Homicidal Ideation or recent suicide attempt<br>-Active Substance Use and withdrawal-Active mania or psychosis <br>-Ongoing domestic violence <br>-Current restrictive eating disorders where medical oversight is required<br>-Cognitive challenges, such as dementia which may prevent someone from engaging in their own therapy

Initial outreach occurs within 72 hours from referral receipt. Outreach is done every other day via email, phone, or text for 1 week​.

As soon as an appointment is available that matches the patient’s schedule, within 2 weeks or based on the patient’s availability.​

Yes, and we use HIPAA-compliant software

Sessions are by video on a smartphone, tablet, or laptop. Participants are matched with a Specialist, who remains their personal therapist unless they agree another Specialist would be a better fit for any reason.

Yes, many of the Synchronous Health Specialists care for children and adolescents ages 6 and above. 

Synchronous has Spanish speaking Participant Success Specialists who can accommodate Spanish speaking participants and we use a translation service for language needs where requested.

Karla delivers specific interventions from the care plan, as designed by the Specialist and Participant in session. She doesn’t chat about things unrelated to care.<br>In case of a medical emergency call 911 and in a mental health emergency call 988.

It depends on the participant’s insurance plan. All services charged to insurance may be subject to deductibles and copays. Patients should contact their insurance carrier with questions regarding their coverage. We do service Medicaid for SC.

Yes, self-pay is an option, please ensure participants are aware of the cost ($175 – 1st Session, $147 for 45 mins and $98 for 30 mins after initial intake session).

Call us at 866-305-2752 or email participantsupport@sync.health